As of last August Zoho claimed to have 20 million users and they were adding 700,000 new users per month and they were hoping to grow that number to 1 million new users per month by the end of 2016. Are these claims credible? Let’s have a look.
Salesforce vs Zoho
Salesforce.com, which was started in 1999, is the clear and undisputed market leader in the CRM software sector. Zoho, started in 2004, is equally clearly the #2 player and overtaking SF quickly, at least in the small and medium business category. I researched a number of websites and found there to be a great deal of propaganda, especially for a few unnamed CRM systems that have “gamed” the search engines. However, I settled on a couple of objective measures that prove this out.
I started with one reasonably objective website, capterra.com, shown below, to start the analysis. I just used the top 10, BTW: